Frequently Asked Questions
Where is your repair facility located?
iMobile Electronics is specialty is bringing our repair facility to you. Most iPhone repairs can be preformed on-site wherever you are by our repair team. If you would still like to bring your device to us our offices and repair facilities are located at 206 N. Randolph Street, Suite 502 in downtown Champaign where phones can be serviced. Our Corporate business office is headquartered in Oakwood, Illinois (Not open to the public.) When your telephone needs repaired, you can come to us or you can make an appointment and one of our repair technicians will be dispatched to you and your phone. We also offer repairs by Mail.
Where are the phones actually repaired?
If your repair is by appointment, your phone will be repaired inside one of our specially equipped repair vans. Our vans are equipped with special electrostatic buffering equipment to prevent static discharge and ensure that there is no damage to your equipment.
How can I get my iPhone repaired?
There are several ways to start your phone repair. You can call us at 1-800-307-1164 Monday-Friday between 9a-6p, Saturday 10-2p and request repair.
Or you can click the Contact Us Link and fill out the form.
or walk-in: 616 N. Vermilion St, Danville or 206 N. Randolph St, Suite 526, Champaign.
I have called or emailed but have not received a response.
If you call during normal office hours and receive our voice mail please leave a message and we will make every attempt to return your call quickly. Sometimes we receive a high volume of calls preventing our staff from getting to you in a timely manner. To prevent a long wait time our phone system is preprogrammed to send our callers to voice mail preventing long wait times. If you have emailed us and have not received a response to your email, please check your Spam folder, or place our email address in your allowed folder. Note .edu users will find their responses in Spam.
Can you repair any problem with my iPhone?
Yes. Repairing your iPhone is our first priority, however doing it in manner that is cost effective for you is our responsibility. There is no repair that we can't complete after your approval.
How much will I pay for a service call?
An On-Site diagnostic Service call is $40.00. This fee is charged if a technician responds and a customer declines repair after diagnoses or if the phone is diagnosed as unrepairable. This can be an advantage to many customers considering most high quality replacement parts cost at least $40 and like most electronics are not returnable once installed.
Why do you charge for a service call if you claim my phone is Unrepairable?
Well first we have to define what we consider unrepairable. Honestly the iPhone is never really unrepairable, however it is a fine line between what fair market value of a phone is, and how much it is going to cost you to repair. Much like a totaled car we won't recommend that you invest $200 in a phone that is only worth $150 fair market value. The mainboard, or logic board is of significant value in an iPhone and is what we consider the phone. They are not reproduced, and are limited serviceable. All of the hardware attached to that mainboard is just replaceable "stuff." So if the mainboard goes bad, most of the time we will diagnose the phone as unrepairable. Yes we can replace the mainboard, but the cost is significant and is market driven, and in our opinion is similar to jacking up a radiator cap and sliding a new car underneath. In the end we will fix whatever you wish. However regardless of diagnoses, we will have a significant amount of time and resources invested in the diagnoses of your phone, therefore we have to charge for service calls.
Another repair company claims to be able to fix my phone which you diagnosed as unrepairable, am I eligible for a refund?
Yes. If you ever find another repair company that successfully repairs a phone that we have previously diagnosed as unrepairable we will refund your service call fee under the following conditions. The phone must be repaired within 60 days of our diagnoses. The repair provider must provide you with a detailed work order with the same or similar complaint and diagnosis and provide an itemized parts list. The receipt or work order must include the serial number of the phone repaired, and it must match the serial number of our service invoice on record stating the issue unrepairable. Phone must be made available for inspection to verify repair. No refund for replaced mainboards.
Are you an Authorized Apple Service Provider for iPhones?
This is a touchy subject that most of our competition either doest acknowledge at all or gives a slightly misleading answer to. The truth of the matter is that no third party company is an Authorized Apple Service Provider (AASP) for iPhones
. Thats right, not one single company in the World is authorized by Apple to do third party repairs. Thats not to say that third party companies provide bad service. But many of the online competitors will claim to be Apple or Mac certified, however even a person who is an Apple certified Macintosh Technician(ACMT) is only certified to work on Macintosh desktop Computer systems. The only exception that Apple allows for third party iPhone repair is called iOS Direct Service Program
, which allows for warranty work of iPhones owned by a business or government agency when they own at least 100 phones and service only the equipment they own, no third party repairs allowed. And believe it or not, they require no special training or certification from the tech doing the repairs. In all reality 99% of all the repairs we complete are either out of warranty, or not a covered repair because of all the exclusions that Apple Care imposes.
There are a number of third party companies now offering their own version of an iPhone Certification. But honestly we have all too often found that certification only verifies your ability to take a test and a test rarely makes up for a wealth of experience. Most of our techs have earned a level 2 certification that teach general software and hardware fundamentals on a generic format. But our experience with iPhones is what makes us a great company. I can proudly say that we have repaired touchscreens that have later been undetected by Apple and resulted in a new replacement phone due to other issues that were covered under Apple Care warranty.
Will I lose any of my data on my iPhone when I have it serviced?
Since the iPhone uses Flash memory, you will not lose any data even with a battery replacement. We do strongly suggest to every customer that they Sync and backup their phones to their iTunes account prior to service if possible. We cannot be held responsible for lost data.
I have multiple issues with my iPhone, do you offer a discount for multiple repairs?
We do offer discounts for multiple services completed on the same device during the same service call. Please ask your Tech or Customer Service Representative for pricing options.
Why is a Touchscreen replacement on my iPhone 4 and 4s so expensive as compared to a 3g or 3gs?
The iPhone 4 and 4s front glass digitizer and LCD is once again manufactured as a modular unit. Apple has used epoxy strength adhesive to adhere the LCD to the Digitizer . This design change, which is similar to the the way the first generation iPhones were assembled was made to completely solve the issue with dust and dirt accumulating between the glass digitizer and LCD that plagued the previous two iPhone versions. So even if your LCD is not broken, it must be replaced with your touchscreen. We also go to great lengths to repair your iPhone 4 and 4s with the original 960x640 pixel resolution "Retina Display." Many of our competitors use a cheap lower resolution copy. All of these contribute to increasing the cost significantly.
Beware of Internet sites and companies that attempt to sell you a cheap quick fix touchscreen digitizer without the LCD and low quality grade LCD's. These are a guaranteed waste of your money.
I tried to fix my iPhone myself and now its in pieces, can you come and fix it?
Yes. We understand better than anyone the tempting nature to save a few dollars and with the availability of You-Tube videos and the luring of inexpensive E bay parts, we see a lot of incomplete DIY work where the customer didn't feel comfortable messing with the circuit boards and power connectors once they opened the phone or found their part was worthless. It is also very easy to inadvertantly damage other components inside the iPhone when attempting to repair you own phone for the first time. If you find yourself in this position please don't hesitate to give us a call. It is possible to damage your iPhone beyond repair. But if it is repairable, we will get it done.
I purchased my own repair part, will you install it?
We have found that the large majority of iPhone parts that are being sold online range from inferior to worthless. We have dedicated a lot of time and research into purchasing the highest quality replacement parts for your phone repair. Although we would encourage you to take advantage of our homework, we will install parts that our customers have purchased. We cannot however be responsible for defects, or problems with functionality of phones from these parts. A flat rate labor rate will be charged for each installation or removal of customer supplied repair parts.
Can you Unlock and/or Jailbreak my iPhone for me?
We apologize, we no longer offer this service.